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The Learner Co. Driving School Pty Ltd
ABN 20 699 553 618
Last updated: 27 September 2026
 

1. About This Privacy Policy

The Learner Co. Driving School Pty Ltd (The Learner Co., we, us or our) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, request or manage a booking, undertake driving lessons or otherwise interact with The Learner Co.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we handle personal information in accordance with those requirements. We also aim to follow good privacy practices where those requirements do not apply.
 

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• Your name

• Email address

• Telephone number

• Booking and lesson information

• Preferred lesson dates and times

• Pick-up and drop-off locations

• Information relating to your driving experience and learning requirements

• Information you provide when contacting or communicating with us

• Information relevant to arranging driving lessons or practical driving test services

• Records of communications with us

• Information reasonably required for administration, insurance, legal or record-keeping purposes

Our website may also collect technical information such as your device type, browser, IP address, pages visited, referring website and interactions with our website through cookies and analytics technologies.
 

3. Learners Under 18

Some of our customers are learner drivers under 18 years of age.

We take reasonable care when handling the personal information of young people.

Where appropriate, bookings and communications may involve a parent or guardian. We may communicate with a parent or guardian where they have made or are managing a booking on behalf of a learner.

We only seek information reasonably necessary to provide and manage our driving instruction and related services.
 

4. How We Collect Personal Information

We generally collect personal information directly from you, or from a parent or guardian acting on your behalf.

Information may be collected when you:

• Request a booking through our website

• Contact us by telephone, SMS, email or online form

• Reschedule or cancel a lesson

• Attend a driving lesson

• Purchase or use a learning plan

• Arrange use of our vehicle for a practical driving test

• Communicate with us about our services

• Interact with our website or advertising

Our website and booking system are operated using third-party technology services, including Wix.
 

5. Why We Collect and Use Personal Information

We may collect, hold and use personal information where reasonably necessary to operate The Learner Co. and provide our services.

This includes to:

• Respond to enquiries

• Process and manage booking requests

• Confirm, reschedule or cancel lessons

• Communicate with learners, parents or guardians

• Provide driving instruction

• Tailor lessons to a learner's experience and progress

• Manage learning plans and lesson records

• Arrange practical driving test services where requested

• Manage customer service enquiries

• Maintain business and transaction records

• Improve our website and services

• Understand website usage and performance

• Measure and improve advertising

• Send marketing communications where permitted

• Meet applicable legal, insurance, regulatory and record-keeping obligations

We will not use personal information for an unrelated purpose unless permitted or required by law or you have consented to that use.
 

6. Payments

The Learner Co. does not process payments through this website.

Customers may pay on the day of their lesson or may be provided with The Learner Co.'s bank details to make a direct bank transfer.

We do not collect or store customer credit or debit card details through our website.
 

7. Website Bookings

Submitting a booking through our website is a booking request.

Online booking does not require payment and does not automatically guarantee the requested lesson time.

We will contact you to confirm your booking and, where necessary, arrange any remaining lessons included in a learning plan.

Information entered into our booking system is used to manage your request and provide the relevant driving services.
 

8. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and measure the effectiveness of our marketing.

We may use services provided by third parties such as:

• Wix

• Google

• Meta (Facebook and Instagram)

These services may collect information about your device, browser and interactions with our website in accordance with their respective privacy practices.

Where applicable, this may include technologies such as Google advertising or analytics services and the Meta Pixel or related advertising measurement technologies.

You can manage or disable certain cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
 

9. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to organisations that help us operate our business, including providers of:

• Website hosting and website services

• Online booking systems

• Email and communications services

• Cloud storage and business software

• Website analytics

• Advertising and marketing services

• Professional, insurance or legal services where required

We may also disclose personal information where required or authorised by Australian law.
 

10. Overseas Processing and Storage

Some third-party technology providers used by The Learner Co., including website, cloud, analytics and advertising providers, may store or process information using infrastructure located outside Australia.

The countries in which information is processed may vary according to the infrastructure and services used by those providers.

Where the Australian Privacy Principles apply to us, we will take reasonable steps in relation to overseas disclosures as required by applicable privacy law.
 

11. Security of Personal Information

We take reasonable steps to protect personal information we hold against misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through our business systems and trusted third-party technology providers.

We limit access to personal information to people who reasonably require it for business purposes.

No internet transmission or electronic storage system can be guaranteed to be completely secure.
 

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements and any applicable legal, insurance or record-keeping obligations.

When information is no longer reasonably required, we take reasonable steps to securely delete, destroy or de-identify it where appropriate.
 

13. Accessing or Correcting Your Personal Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

There is generally no charge for making an access or correction request.

Please contact us using the details below.
 

14. Marketing Communications

Where permitted by law, we may use contact information to communicate with you about The Learner Co.'s services.

You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or contacting us directly.

Service communications relating to an existing booking or lesson are not marketing communications and may still be sent where necessary to provide the service.
 

15. Privacy Enquiries and Complaints

If you have a question, concern or complaint about the way we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will acknowledge and review privacy complaints and aim to respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on our website and will show the date it was last updated.
 

17. Contact Us

For privacy enquiries, access or correction requests, or privacy complaints, please contact:

The Learner Co. Driving School Pty Ltd
ABN: 20 699 553 618
Email: thelearnerco.drivingschool@gmail.com
Phone: 0408 537 304
Website: thelearnerco.com.au