Booking Terms – The Learner Co. Driving School Pty Ltd

Bookings & Payment
Bookings are confirmed once approved by The Learner Co. Driving School. We will contact you to confirm your lesson and provide payment details. Payment is required prior to your scheduled lesson by bank transfer.

For learners under 18, these terms must be accepted by a parent or guardian.

 

Cancellation & Rescheduling
We understand that plans can change.

• Please provide at least 24 hours’ notice if you need to cancel or reschedule your lesson.

• Single lessons and the Driving Test Success Plan: if you cancel with at least 24 hours’ notice, you may choose a full refund or a credit toward a future booking.

• Package lessons: if you cancel a lesson with at least 24 hours’ notice, the lesson remains in your package to be rebooked.

• Cancellations or rescheduling requests made with less than 24 hours’ notice may incur the full lesson fee. For package holders, a late cancellation will be deducted as one lesson from the package.

 

Late Arrival
If you arrive late, your lesson will still finish at the scheduled time to avoid impacting other bookings. If we arrive late, you will still receive your full lesson time or a pro-rata credit.

 

No-Show
If you do not attend your scheduled lesson without notifying us, the full lesson fee will be charged. For package holders, a no-show will be deducted as one lesson from the package.

​

Learner Requirements
Learners must bring their current, valid Queensland learner licence to every lesson. A lesson cannot proceed if the learner does not have their licence, appears affected by alcohol, drugs or medication, is unwell, or is otherwise unfit to drive safely. In these cases, the lesson will be treated as a late cancellation.

​

If We Need to Reschedule
If we need to cancel or postpone lessons due to instructor illness, vehicle repairs, severe weather or other temporary circumstances, we will contact you as soon as possible and reschedule your lessons at no extra cost, extending your package expiry if needed. If we are unable to provide the remaining lessons in your package within a reasonable time, we may offer you the choice of an extended booking period or a refund of any unused lessons at the package rate.

​

Weather
Lessons will generally proceed in wet weather unless conditions are considered unsafe. If a lesson needs to be postponed due to severe weather, we will arrange an alternative time at no extra cost.

​

Packages
Packages are valid for 12 months from the date of purchase. Please contact us before the expiry date if you need an extension. If a package expires with lessons remaining, unused lessons may be refunded in line with the package refund terms below, or extended on request.

Package prices are discounted rates offered on the basis that the customer purchases and completes the full package. If a customer voluntarily cancels, terminates or chooses not to complete their package for any reason unrelated to a failure by The Learner Co. Driving School to provide the agreed services, the discounted package rate will no longer apply to lessons already completed. Completed lessons will be recalculated at our standard individual lesson rate of $90 per 60-minute lesson, with any remaining balance refunded to the customer. Recalculated charges will never exceed the amount paid for the package.

Example: if you complete 3 lessons of a 10-lesson package ($800), we charge 3 × $90 = $270 and refund $530.

​

Refunds
Refund requests must be made in writing by email to thelearnerco.drivingschool@gmail.com. Refunds will be processed within 14 business days of the refund being confirmed in writing, and returned to the original payment method used for the purchase.

​

Driving Test Success Plan
The Driving Test Success Plan includes a 60-minute pre-test lesson and use of our vehicle for your practical driving test. Department of Transport and Main Roads (TMR) test booking fees are not included.

If your test is cancelled or rescheduled by TMR, we will reschedule at no extra cost where possible. If you reschedule your test with less than 24 hours’ notice, or cannot sit the test for reasons outside our control (for example, not meeting test eligibility requirements), the full plan fee may apply.

​

Your Rights
Nothing in these terms limits or excludes any rights or remedies available to you under the Australian Consumer Law.